Last updated: August 2026
1. About Us
This website is operated by Tea with Nan (“Tea with Nan”, “we”, “us”, “our”).
Tea with Nan is the online home of Grime Gran and related content, merchandise and branded products.
Our business details are:
Business / Legal Name: [insert legal business or trading entity]
Trading Name: Tea with Nan
Address: [insert business/contact address]
Email: [insert customer service email address]
If you have any questions about these Terms and Conditions, you can contact us using the details above or through the website contact form.
2. Acceptance of These Terms
These Terms and Conditions apply to your use of this website and to purchases made through our online shop.
By accessing the website, browsing our content or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree to these terms, you should not use this website or place an order.
When purchasing from us, you must also read our Cancellation & Refund Policy, Privacy Policy and any other policies referred to during checkout.
Nothing in these Terms affects your statutory rights as a consumer.
3. Use of This Website
You may use this website only for lawful purposes.
You must not:
- use the website in any way that breaches applicable laws or regulations;
- attempt to gain unauthorised access to the website, hosting environment, customer accounts or connected systems;
- introduce viruses, malware, malicious code or other harmful material;
- interfere with the operation, security or availability of the website;
- attempt to scrape, copy or systematically extract website content without our permission;
- use website content, branding, images or intellectual property commercially without authorisation; or
- use the website in any fraudulent, abusive or misleading manner.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
4. Our Products
We sell Tea with Nan, Grime Gran and related branded merchandise, which may include clothing, mugs, accessories and other products.
We take reasonable care to ensure that product descriptions, specifications, photographs, colours and measurements are accurate.
However:
- colours may appear slightly different depending on your screen or device;
- product dimensions and measurements may be approximate;
- packaging may vary from images shown;
- minor manufacturing variations may occur; and
- lifestyle photographs may include props or other items that are not included with the product.
The description provided on each individual product page forms part of your purchase.
Goods supplied to UK consumers remain subject to applicable consumer law, including requirements that they are as described, of satisfactory quality and fit for purpose.
5. Product Availability
All products are subject to availability.
Adding an item to your basket does not reserve that product.
Occasionally, an item may become unavailable after you have placed an order. If we cannot supply an item you have ordered, we will contact you and refund any amount already paid for that unavailable item.
We may limit the quantity of products available to an individual customer or household where reasonably necessary.
6. Prices
All prices are displayed in Pounds Sterling (GBP) unless otherwise stated.
Prices displayed on the website will indicate whether applicable taxes are included where required.
Delivery charges, where applicable, will be shown separately before you complete your order.
We may change product prices at any time. Changes will not normally affect orders that we have already accepted.
If a product is accidentally listed at an incorrect price, we are not obliged to supply it at that price where the pricing error is obvious and could reasonably have been recognised as an error.
If this occurs after you have placed an order, we may contact you to give you the opportunity to purchase the product at the correct price or cancel the affected item.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your basket.
Before submitting your order, you will have the opportunity to review the products, quantities, delivery details and total price and correct any errors.
You are responsible for ensuring that all information supplied during checkout is complete and accurate.
Online retailers are required to make clear when placing an order creates an obligation to pay and to provide customers with information about price, delivery and payment before the transaction is completed.
8. Order Acceptance
After you place an order, you may receive an automated acknowledgement confirming that we have received it.
An acknowledgement does not necessarily mean that your order has been accepted.
A binding contract between you and us is formed when we confirm acceptance of your order, normally through an order confirmation or dispatch confirmation email.
We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- there is an obvious pricing or description error;
- we suspect fraudulent or unauthorised activity;
- delivery to the supplied address is not possible; or
- you have breached these Terms.
If we cancel an order after payment has been taken, the relevant payment will be refunded.
9. Payment
Payment must be made using one of the payment methods displayed during checkout.
You confirm that you are authorised to use the payment method supplied.
Payment may be processed by third-party payment providers. Their own terms and privacy practices may also apply.
We do not guarantee that every payment method will always be available.
Your order may be delayed or cancelled if payment cannot be successfully processed or authorised.
10. Delivery
Available delivery options, estimated delivery times and applicable charges will be displayed during checkout.
Please ensure that your delivery address is complete and accurate.
Unless a different delivery period has been agreed with you, UK distance-selling rules generally require goods to be delivered without undue delay and normally within 30 days after the contract is entered into.
Delivery dates shown on the website are estimates unless we expressly state otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, although this does not affect any rights you may have under applicable consumer law.
If a delivery problem occurs, please contact us using the details provided on the website.
11. International Orders
Where international delivery is available, orders may be subject to local customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
International customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.
Delivery times for international orders may vary because of customs processing and other circumstances outside our control.
12. Ownership and Risk
Responsibility for products passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.
Ownership of the goods passes to you once we have received payment in full.
13. Cancellation, Returns and Refunds
Your rights relating to cancellations, returns, exchanges and refunds are explained in our separate Cancellation & Refund Policy, which forms part of these Terms.
UK consumers purchasing most goods online normally have statutory cancellation rights, subject to certain exceptions. The Consumer Contracts Regulations contain the relevant rules.
Nothing in our Cancellation & Refund Policy or these Terms limits any statutory rights you may have in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
14. Faulty or Incorrect Products
If a product arrives faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.
Depending on the circumstances and your statutory rights, you may be entitled to remedies including a refund, repair or replacement.
Under the Consumer Rights Act 2015, consumer goods must meet statutory standards including satisfactory quality, fitness for purpose and conformity with their description.
Your legal rights are separate from any voluntary returns or goodwill policy we may offer.
15. Promotions and Discount Codes
From time to time we may offer promotional prices, discount codes or special offers.
Unless otherwise stated:
- promotions are subject to availability;
- discount codes cannot be exchanged for cash;
- only one discount code may be used per order;
- discount codes may have an expiry date;
- certain products may be excluded; and
- promotions may not be combined with other offers.
We reserve the right to withdraw or amend a promotion where reasonably necessary, although this will not affect completed orders that have already been accepted.
We may refuse or cancel promotional orders where we reasonably believe a promotion has been abused, manipulated or used fraudulently.
16. Website Content
Tea with Nan publishes entertainment content including videos, interviews, podcasts, commentary, humour and social-media material.
This content is primarily provided for entertainment and general informational purposes.
Views and comments expressed by Grime Gran, Beau, guests or contributors may be humorous, satirical, personal or opinion-based and should not automatically be treated as professional advice or factual guidance.
Where appropriate, viewers should obtain professional advice relevant to their individual circumstances.
17. Intellectual Property
Unless otherwise stated, all intellectual property rights relating to this website and the Tea with Nan brand are owned by us or licensed to us.
This includes, where applicable:
- the Tea with Nan name and logo;
- Grime Gran branding;
- photographs;
- illustrations;
- videos;
- podcasts;
- graphics;
- merchandise designs;
- written content;
- website design; and
- other creative material.
You may view website content and print or save reasonable extracts for your personal, non-commercial use.
You must not, without prior written permission:
- reproduce or commercially exploit our content;
- manufacture or sell products using our branding;
- copy merchandise designs;
- republish photographs or videos;
- modify or create derivative commercial material from our intellectual property; or
- imply that you are affiliated with or endorsed by Tea with Nan.
18. User Comments and Social Media
Where the website allows comments, reviews or other user submissions, you must not submit material that is unlawful, defamatory, threatening, discriminatory, abusive, obscene, infringing or misleading.
You must not impersonate another person or falsely represent an affiliation with Tea with Nan.
We may remove content submitted to our website where we reasonably consider it inappropriate or in breach of these Terms.
Content posted directly on third-party platforms such as YouTube, Instagram, TikTok or Spotify is also subject to the terms of those platforms.
19. External Websites and Platforms
Our website may contain links to third-party websites and services, including social media platforms, podcast platforms, payment processors and delivery providers.
We do not control these third-party services and are not responsible for their content, availability or practices.
Following an external link is at your own discretion and may subject you to the third party’s own terms and privacy policies.
20. Website Availability and Security
We aim to keep the website available and secure but cannot guarantee that it will always operate without interruption or error.
We may temporarily suspend access for maintenance, security, technical improvements or circumstances outside our reasonable control.
You are responsible for protecting your own devices, software and internet connection when accessing the website.
21. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot legally be excluded or restricted.
Nothing in these Terms limits your statutory rights as a consumer.
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from your misuse of the website.
If you use this website or purchase products wholly or mainly for business purposes rather than as a consumer, additional limitations of liability may apply to the extent permitted by law.
22. Events Outside Our Control
We will not be responsible for a failure or delay in performing our obligations where caused by circumstances outside our reasonable control.
These may include severe weather, transport disruption, postal or courier disruption, industrial action, telecommunications failures, cyber incidents, governmental action or interruption to suppliers.
Where such an event materially affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
23. Privacy and Cookies
We process personal information in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
By using the website, you acknowledge that these policies also apply.
24. Changes to These Terms
We may amend these Terms from time to time to reflect changes in our business, website, products, technology or applicable law.
The version applying to an order will normally be the version available when that order was placed.
The date of the most recent update will be shown at the top of this page.
25. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.
26. No Waiver
If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce it later.
27. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also have rights under the mandatory laws applicable where you live.
Any dispute will be dealt with by the courts having jurisdiction under applicable law.
28. Contact Us
If you have any questions regarding these Terms, an order or a product, please contact:
Tea with Nan
Email: [insert email]
Address: [insert business/contact address]
You may also contact us through the contact form on this website.